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Frequently Asked Questions – Garson.Pro

Effective Date: 2023-Jan-13

What is Garson.Pro?

Garson.Pro is a digital self-service platform for HoReCa businesses — cafés, restaurants, hotels, bars, and similar venues. It replaces printed menus with QR-based online menus and provides tools for guest interaction and operational efficiency.

Who is Garson.Pro designed for?

Garson.Pro is built for:

  • Cafés and restaurants
  • Bars and clubs
  • Hotels and hotel restaurants
  • Beach bars and seasonal venues
  • Other HoReCa service businesses

It works for both single venues and multi-location operations.

Do guests need to install an app?

No. Guests simply scan a QR code and open the menu directly in their browser. No app installation, no registration, no friction.

Is Garson.Pro free to use?

Yes. Garson.Pro is currently available in early access / preview mode, and all features are free to use during this period.

In the future, subscription plans will be introduced, while a free tier will remain available.

What can I manage with Garson.Pro?

With Garson.Pro, businesses can:

  • Create and update digital menus in real time
  • Manage categories, items, prices, images, and tags
  • Generate QR codes for menus and Wi-Fi access
  • Control item visibility and availability
  • Support multiple languages
  • Manage multiple locations from one portal

All updates are applied instantly — no reprints required.

Does Garson.Pro support online orders?

Yes. Garson.Pro supports online ordering, allowing guests to browse the menu and place orders digitally via QR code.

This helps reduce staff workload and speeds up service, especially during peak hours.

What is the Call Service button?

The Call Service button allows guests to request staff assistance directly from their device after scanning the QR code.

It can be used to:

  • Call a waiter
  • Request the bill
  • Ask for assistance

This improves response time and reduces unnecessary staff movement.

Can I customize the mobile page layout?

Partially.

Full mobile page layout customization is not supported at the moment to ensure a clean, fast, and consistent guest experience across all venues.

However, you can customize:

  • Menu structure and categories
  • Item names, descriptions, prices, and images
  • Menu header image

These options allow your menu to reflect your brand and venue style, while the overall layout remains standardized.

Design and branding enhancements may be added in future versions.

Can I manage multiple locations?

Yes. You can manage multiple locations, each with its own menus, QR codes, and settings — all from a single business account.

Can the order process be customized per location or QR code?

Yes.

Garson.Pro allows you to configure the order and interaction flow per location and per QR code.

Examples:

  • A QR code at the entrance can be configured for:

  • Online orders

  • Takeaway or delivery flows

  • QR codes at tables inside the venue can be configured for:

  • Calling service (waiter or bill request)

  • On-site orders
  • Cash payments
  • Online payments
  • Or a combination of payment methods

This allows you to adapt the guest experience based on where the QR code is placed — entrance, table, bar, hotel room, or outdoor area.

All configurations are managed centrally from the business portal.

Does Garson.Pro support multiple languages?

Yes. You can manage menu content in multiple languages, making it suitable for international guests and tourist locations.

Can I create printed QR inserts for tables or stands?

Yes. Garson.Pro allows you to generate print-ready QR inserts for:

  • Menu access
  • Wi-Fi access

These inserts are designed to be used with:

  • A5 acrylic stands
  • A6 acrylic stands

They are suitable for table placement, bars, hotel rooms, and reception areas.

What guest data is collected?

Guest data collection is minimal:

  • Email (when required for specific flows)
  • Cookies for basic functionality and analytics

Garson.Pro does not collect unnecessary personal data.

How secure is my business data?

We use modern cloud infrastructure and secure access controls to protect your data. Your business information remains private and under your control.

How do I get support or provide feedback?

You can:

Early-access feedback directly influences product development.

How do I get started?

  1. Open the Garson.Pro self-service portal
  2. Create your business account
  3. Set up your menu and QR codes
  4. Print inserts or place QR codes for guests

You can be live in just a few minutes.