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Creating a Locations Structure in Garson.Pro

Welcome to Garson.Pro. In this video, you’ll learn how to create and configure locations, how flat and hierarchical structures work, and how locations control menus, staff, and customer interaction.

In Garson.Pro, a location represents a real place where customers interact with your business. This can be a table, a room, a bar area, a floor, or even a whole branch.

Locations can be flat or hierarchical.

A flat structure works well for small cafés with tables on the same level. For example, a main dining room with Table 1 through Table 10, where each table has its own QR code and ordering behavior.

A hierarchical structure is useful for larger or more complex businesses. For example, a restaurant can have separate areas like a Main Dining Room, a Bar & Lounge, an Outdoor Patio, or a Grab & Go counter, and each of these areas can contain multiple tables or pickup points.

Hotels often use a hierarchical location structure. For example, a hotel can have guest rooms, a lobby café, a poolside bar, and an in-house restaurant. Each of these locations can have its own QR menu and its own ordering rules. Guest rooms might support reservations and on-site ordering, while a lobby café may be set to browsing-only.

Locations are not limited to restaurants and hotels.

For events and entertainment venues, locations can represent concession stands, VIP lounges, festival stalls, or backstage catering areas. A VIP lounge may allow post-pay ordering with refunds, while a festival stall may offer pickup-only ordering through a QR code.

In travel and transit scenarios, locations can represent airplane seats, train car tables, airport lounges, or station kiosks. Each of these locations can use a QR menu with a different experience, ranging from simple menu browsing to full online pre-pay ordering.

Wellness and leisure businesses also use locations. Examples include spa bars, relaxation lounges, yoga café corners, or garden cafés. These locations often focus on browsing or walk-up ordering, depending on the atmosphere and service style.

Retail, workplaces, healthcare, and education environments use locations as well. Corporate cafeterias, hospital cafés, staff canteens, campus cafés, and vending areas can all be modeled as locations, each with its own QR menu and interaction rules.

The key idea is simple: every location represents a real customer context. Each context can have its own menu, ordering flow, and QR code, allowing you to adapt the experience to any business type.

After sign up we see single location created automatically, representing the whole business. This is the default location, which cannot be deleted. It also serves as a fallback for menu assignment when you switched to free plan after paid subscription expires.

Now let’s create a new location, for example, a table in a restaurant.

Click the Create button in the top-left corner. [Click Create — top left]

During location creation, the system automatically generates a new Menu QR code and assigns it to the location.

Wi-Fi QR codes work a bit differently. To use them, you first create the Wi-Fi QR code and then select it here, or assign it later after the location is created.

Each Menu or Wi-Fi QR code can be assigned to only one location at a time. Wi-Fi QR codes can also remain unassigned or be assigned to a top-level location, such as a hall or restaurant, to represent the Wi-Fi coverage area.

Even unassigned Wi-Fi QR codes can be selected for printing together with Menu QR codes. For more detail see the tutorial on Creating QR Codes.

Menu QR codes, on the other hand, can be assigned multiple times to the same location. This means that if you print new QR codes and are waiting for them to arrive, both the old and the new Menu QR codes will continue to work for that location. Once the new QR codes are in place, you can safely remove or delete the old ones any time. This avoids broken links during replacement and keeps the customer experience smooth.

QR code rotation can also be used as a security measure. If a QR code is copied, photographed, or replaced with a malicious sticker, you can invalidate the compromised code by removing it from the location.

Select the QR codes you want to assign. [Select Scan codes]

Let’s continue configuring the location.

Enter a name for the location, for example, Table 5, Main Hall, or Room 203. Location names appear on staff devices and printed QR codes, so choose names that are easy to recognize and remember. [Type Table 1]

If your business supports multiple languages, you can edit all languages at once or generate translations automatically.
[Click Language selector – ALL]
[Click Translate]

Select the default language. This defines which language the menu opens in by default when guests scan the QR code if user mobile device language detection is not used. [Select Default language]

Set how many people this location is intended for. Staff can use this information to find suitable locations for incoming customers. [Select Persons – Min / Max]

Optionally, set GPS coordinates for outdoor areas or delivery-related locations. This helps staff and delivery personnel find the exact location when working off-site. [Enter GPS coordinates]

Assign a staff member to this location to manage responsibility and service requests. Assigned locations appear at the top of the staff mobile phone list for quicker access, while all locations remain visible.
[Select Served by staff member]

Choose the location configuration.

This defines how customers can interact with your menu. [Open Configuration]

When you create a location, you also choose how customers interact with it. Some locations are browsing-only, where guests can view the menu but not place orders. Other locations allow guests to call staff for service, place orders, pay online, or order for pickup or delivery. This flexibility lets you use the same system for cafés, hotels, events, airports, and workplaces.

Now let’s look at the available configuration options.

  • Read-only browsing lets guests view the menu only.
  • On-Site Service Request lets guests call staff from the menu.
  • Walk-Up Cash Order is used for on-site ordering and payment.
  • Online Pre-Pay Order allows guests to order and pay online before pickup or service.
  • Pickup and Delivery configurations support takeaway and delivery orders.
  • Reservation and Post-Pay configurations are designed for hotels and premium or corporate use cases.

Choose the configuration that best matches how this location works. [Select Walk-Up Cash Order]

Save the location to apply all settings. [Click Create]

Now you can see the new location appear in the locations list, placed according to its hierarchy.

Each location automatically has its own QR codes, which can be printed and placed on tables, doors, or stands.

That’s it. You now know how to create flat or hierarchical locations, assign staff and menus, configure customer interaction, and use QR codes to connect guests to your services.

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