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Frequently Asked Questions – Garson.Pro

Effective Date: 2023-Jan-13

What is Garson.Pro?

Garson.Pro is a digital self-service platform for HoReCa businesses such as cafes, restaurants, bars, hotels, and similar venues. It helps businesses publish QR-based digital menus, manage content in real time, and support guest interactions such as service requests, ordering, and feedback.

Who is Garson.Pro designed for?

Garson.Pro is built for:

  • Cafes and restaurants
  • Bars and clubs
  • Hotels and hotel restaurants
  • Seasonal venues and beach bars
  • Other hospitality and food-service businesses

It can be used by both single-location businesses and larger operations with multiple locations.

Do guests need to install an app?

No. Guests can scan a QR code and open the menu directly in their browser. For most guest flows, no app installation is required.

Is there a free plan?

Yes. Garson.Pro includes a Free plan, and paid plans are available for businesses that need more advanced features.

Current plan structure:

  • Free Plan
  • Starter Plan
  • Booster Plan
  • Garson.Pro Plan

Plan availability and features may change over time, but a free entry option is currently part of the product.

Is there a trial or demo period?

Yes. New businesses can use a 30-day Booster plan demo period to try the platform with full ordering, service calls, AI waiter features, and other Booster-level tools.

This period is intended to help businesses set up their menu, test the workflow, and understand how the system fits their venue before choosing a long-term setup.

Garson.Pro also offers an additional paid setup service for businesses that want a more turnkey start. With this service, you can send your current menu photos to us by email as they are, and we will convert them into the initial version of your digital menu. The service also includes a one-hour online call to explain how to continue maintaining the menu yourself afterward.

What can I manage with Garson.Pro?

Depending on your plan, you can manage:

  • Digital menus, categories, items, prices, and images
  • Tags and option groups
  • Item visibility and availability
  • Business information shown in the menu
  • QR codes for menu access
  • Wi-Fi QR codes
  • Location structure and multiple venues
  • Ordering workflows and queues
  • Payment options for guest orders

Menu and content updates can be published without reprinting paper menus.

Does Garson.Pro support QR codes and Wi-Fi QR codes?

Yes. Businesses can generate QR codes for menu access, and the system also supports Wi-Fi QR codes for guests.

These can be used on tables, stands, counters, hotel rooms, reception desks, or other guest-facing locations.

Does Garson.Pro support online orders?

Yes, on plans that include ordering features.

Ordering is not included in every plan:

  • Free Plan: no ordering
  • Starter Plan: ordering not included
  • Booster Plan: ordering included
  • Garson.Pro Plan: includes Booster ordering features and additional operational tools

Can guests call a waiter or request help from the menu?

Yes, on plans that include the service-request feature.

For example, businesses can enable a guest-facing button for service requests such as calling a waiter or asking for assistance. This feature is included in Starter and higher plans.

Does Garson.Pro support on-site payments?

Yes — on-site payments are available starting from the Booster plan.

You can accept payments using your existing setup:

Cash Card payments via your bank terminal or POS system

No integration is required. Staff continue using current devices and workflows.

To use this feature, the location must be configured for on-site payments.

Here’s the updated FAQ with the added clarification:

Does Garson.Pro support online payments?

Yes — Garson.Pro supports multiple online payment gateways.

We recommend using Stripe as it is one of the most user-friendly options and provides strong support for tax reporting and compliance.

Available methods include:

  • Card payments
  • Apple Pay
  • Google Pay

Supported options may vary by country and Stripe configuration.

👉 Learn more: https://stripe.com/payments

💰 Payment flow

  • Order payments are sent directly to the seller’s Stripe account
  • Funds are transferred to the seller’s bank account via the Stripe control panel
  • Garson.Pro does not aggregate, store, or proxy payments or financial information related to orders

⚙️ Configuration-based

Online payments depend on:

  • Subscription plan Booster or higher
  • Enabled payment gateway in Garson.Pro settings
  • Stripe account setup and configuration by the business
  • Location settings that allow online payments

Is AI servant available?

Yes. AI servant features are available on the Booster plan and higher.

These tools are intended for businesses that need more advanced digital service workflows beyond a read-only menu setup.

Can I manage multiple locations?

Yes, and in Garson.Pro a location can be linked to one or more QR codes. This allows businesses to use different QR codes for different guest touchpoints while still keeping them connected to the correct business structure.

Plan support differs:

  • Free Plan: one location with one QR code, mainly for read-only menu access
  • Starter Plan: multiple locations and multiple QR codes, with QR-based identification available for service or call location context
  • Booster Plan and above: QR codes can be used for both service-call context and order-location identification

This setup helps businesses manage separate tables, rooms, service zones, or venue areas from one account while keeping guest actions tied to the correct place.

How are QR codes created and printed?

QR codes are created inside the business portal and then assigned to locations. Businesses can use them for tables, rooms, seats, counters, or other guest-facing places.

The platform supports self-print workflows, including different print layouts and sizes such as:

  • A5
  • A6
  • Business-card style formats

Garson.Pro includes the full self-printing toolkit, including support for uploaded custom background images in addition to default backgrounds.

Garson.Pro does not provide a physical printing service. Businesses generate and prepare the QR materials in the app, then print them themselves or through their preferred print partner.

How many languages are supported?

Language capacity depends on the subscription plan:

  • Free Plan: up to 2 languages
  • Starter Plan: up to 3 languages
  • Booster Plan: up to 5 languages
  • Garson.Pro Plan: up to 9 languages

Paid plans also include access to AI-assisted translation tools to help businesses prepare multilingual menu content faster.

This makes the platform suitable for venues serving both local and international guests.

Can I add images and schedule menu updates?

Yes, with plan-dependent limits.

Examples:

  • Starter Plan includes multiple images per item
  • Starter Plan also includes time-based menu updates

Higher plans build on those features.

Does Garson.Pro support order feedback?

Yes. Order feedback is included in plans that support ordering workflows, such as Booster and above.

Does Garson.Pro support booking or reservations?

Booking-related features are available in higher plans.

The codebase includes reservation and calendar-related capabilities, and the Garson.Pro plan includes service time booking.

Does Garson.Pro support dashboards, exports, or webhooks?

Yes, in higher-tier plans.

Garson.Pro includes features such as:

  • KPI dashboards
  • Monthly data export
  • Webhook event support

These features are intended for businesses with more advanced operational or integration needs.

What guest or business data is collected?

Garson.Pro collects the information needed to operate the service. Depending on how the product is used, this may include:

  • Account and business details provided by the user
  • Contact details such as email or phone number
  • Session, cookie, language, and device/browser information
  • Payment-related information handled through configured payment providers
  • Support or service-related communication

For more details, please review our Privacy Policy and Cookies Policy.

How secure is business data?

We use reasonable technical and organizational measures to help protect business and account data. Like any online service, no system can guarantee absolute security, but protecting service reliability and access control is an ongoing priority.

How do I get support or provide feedback?

You can:

How do I get started?

  1. Open the Garson.Pro self-service portal
  2. Create your business account
  3. Set up your business profile, menu, and QR codes
  4. Configure the features available for your plan
  5. Start using the menu in your venue

Businesses can start small on the Free plan and add more advanced features later if needed.